International Symposium
BEST Quality concluded with an International Symposium at the Technische Universität Dortmund on 22 September 2010. The project partners presented the results to the public: a matrix for self-evaluation and for the comparison of QM systems and a scientific survey made by the Technische Universität Dortmund (click on the pictures to enlarge).
Social Services of General Interest - The Commission strategy for supporting the quality of social services across the European Union
presented by Ionut Sasu (European Commission)
Powerpoint, 250 KB
Indicators ans quality of social services in a European perspective
presented by Michael Crowley (Rehab Group, Ireland)
Powerpoint, 200 KB
BEST Quality project presentation
presented by Hubert Vornholt (Josefsheim Bigge, Germany)
Powerpoint, 275 KB
Results of the survey about QM systems for social services
presented by Dr. Rainer Wetzler (Technische Universität Dortmund, Germany)
Powerpoint, 1 MB
Recommendations made to social service providers
presented by Stefanie Frings (Technische Universität Dortmund, Germany)
Powerpoint, 2 MB
Keynote speech: Social organisations caught between the conflicting demands of social responsibility and economic success
presented by Prof. Dr. Frank Schulz-Nieswandt (University of Cologne, Germany)
Powerpoint, 550 KB
Future prospects and final words, part 1
Future prospects and final words, part 2
presented by Prof. Dr. Elisabeth Wacker (Technische Universität Dortmund, Germany)
Powerpoint, 1 MB each
Download:
Matrix for the comparison of QM systems xls, 250 KB
Survey (English / part 1) PDF, 6 MB
Survey (English / part 2) PDF, 6 MB
Survey (English / part 3) PDF, 5 MB
Survey (German / part 1) PDF, 6 MB
Survey (German / part 2) PDF, 6 MB
Survey (German / part 3) PDF, 5 MB
Survey (Greek) zip, 5 MB
Survey (Lithuanian) zip, 4 MB
Impressions of the International Symposium (click on the pictures to enlarge):
